Question 1

Can I get a refund?

Accepted Answer

If your order expires without a code being delivered, it's refunded automatically to your wallet balance — no need to contact support. Orders where a verification code was successfully delivered are considered complete and are not refundable.

Question 2

Is two-factor authentication available?

Accepted Answer

Yes. You can enable two-factor authentication (2FA) using an authenticator app (TOTP) or one-time codes sent to your email, from your Account security settings — adding an extra layer of protection to your SMSNova account.

Question 3

How do I contact support?

Accepted Answer

You can reach our support team via Telegram for the fastest response, or submit a request through the contact form on our Support page at smsnova.net/support.

Question 4

How much does a virtual number cost?

Accepted Answer

Pricing is pay-as-you-go and varies by service and country — you'll always see the exact price before you confirm your order, with no subscriptions or hidden fees. Simply top up your wallet with any amount and spend only on the numbers you actually use.

Question 5

What is SMSNova?

Accepted Answer

SMSNova is a virtual phone number rental service that lets you receive SMS verification codes (OTP) online for WhatsApp, Telegram, Google, Facebook, Instagram, and 1,200+ other apps and services — without using your real phone number. It's fast, affordable, and requires no SIM card or app download: just an email address to get started.

Question 6

How do I create an account?

Accepted Answer

Creating an account takes less than a minute: sign up with your email address (you'll need to confirm it via a verification link) or continue instantly with your Google account. No phone number or ID is required.

Question 7

Do I need to download an app?

Accepted Answer

No downloads needed — SMSNova works entirely through your browser. Just sign up, top up your wallet, and start renting numbers instantly from any device with an internet connection.

Question 8

How do I add funds to my wallet?

Accepted Answer

Open the Payment page from your dashboard, choose cryptocurrency or PayPal as your payment method, and complete the transaction. Your wallet balance updates automatically as soon as the payment is confirmed, so you can start renting numbers right away.

Question 9

What payment methods do you accept?

Accepted Answer

We currently support a wide range of cryptocurrencies as well as PayPal, so you can top up your wallet quickly using whichever payment method is most convenient for you.

Question 10

Is my personal information safe?

Accepted Answer

Yes. Creating an SMSNova account only requires a valid email address — we never ask for your real phone number, government ID, or other personal documents, so your identity stays private.

Question 11

Can someone else see my verification code?

Accepted Answer

No. Each phone number is assigned exclusively to your order for as long as it's active, and any SMS or OTP that arrives is visible only to your account.

Question 12

Can I delete my account?

Accepted Answer

Yes, you can permanently delete your account at any time from your Account settings. This action is irreversible and forfeits any remaining wallet balance, so be sure to use up your balance before deleting.

Question 13

Is it safe and legal to use a virtual number for SMS verification?

Accepted Answer

Yes — renting a temporary virtual number to receive SMS verification codes is a common practice used by millions of people to protect their personal phone number from spam, sign up for services requiring SMS verification, and manage multiple accounts securely. As with any online service, make sure your use complies with the terms of service of the platform you're verifying and the laws of your jurisdiction.

Question 14

Why didn't I receive my code?

Accepted Answer

First, double-check that you selected the correct service when placing your order, then wait out the full 10-minute active window — some providers take a little longer to send the SMS. If nothing arrives by then, you're refunded automatically and can try again immediately with a new number at no extra cost.

Question 15

My deposit hasn't shown up in my balance

Accepted Answer

Cryptocurrency deposits usually confirm on-chain within a few minutes. If it's taken longer than that, contact our Support team (smsnova.net/support) with your transaction ID or hash and we'll look into it right away.

Question 16

Why did my crypto payment fail with "wrong amount"?

Accepted Answer

Crypto payments include a small network/gateway fee added on top of the amount you enter - the exact amount to send is shown on the payment page after you click Pay, and it may be slightly higher than what you typed in. Always send that exact displayed amount, not the amount you originally entered. If you're sending from an exchange, check whether it charges its own separate withdrawal fee too - sending even a little less than required (for any reason) will cause the payment to fail, and no funds will be credited.

Question 17

How does it work?

Accepted Answer

Using SMSNova is simple: browse our catalog of 1,200+ services and 200+ countries, choose the app or service you need to verify (like WhatsApp, Telegram, Google, or Instagram), and rent a virtual phone number in seconds. Your one-time verification code (OTP) or SMS message shows up under Active Orders within moments — no SIM card, app download, or personal phone number required.

Question 18

Which apps and services can I verify with SMSNova?

Accepted Answer

SMSNova supports over 1,200 services across 200+ countries, including all the most popular apps: WhatsApp, Telegram, Instagram, TikTok, Facebook, Google/Gmail/YouTube, Twitter (X), Discord, OpenAI (ChatGPT), Apple, Microsoft, Amazon, PayPal, and many more. Use the search bar on the ordering page to find the exact service you need.

Question 19

Can I use SMSNova to verify WhatsApp or Telegram?

Accepted Answer

Yes — WhatsApp and Telegram are two of our most popular services. Just search for WhatsApp or Telegram on the ordering page, choose a country, and you'll receive the verification code (OTP) straight to Active Orders within moments of the app sending it.

Question 20

Which countries can I get a number from?

Accepted Answer

We offer virtual numbers from 200+ countries. Availability and pricing vary by country and service, so you can pick the option that best fits your needs directly from the ordering page.

Question 21

How long do I have to receive the code?

Accepted Answer

Each virtual number stays active for 10 minutes after you rent it. If no SMS or verification code arrives within that window, your order is automatically refunded to your wallet and the number is released — you don't lose anything by trying.

Question 22

Can I get a different number if this one doesn't work?

Accepted Answer

Yes — use the Replace button on an active order to instantly swap it for a fresh number. This cancels the current order, refunds the unused balance to your wallet, and rents a new number for the same service in one step.

Question 23

Can I choose a specific phone number?

Accepted Answer

No — to keep delivery success rates high, numbers are assigned automatically from our available pool rather than hand-picked. This ensures you always get a number that's ready and working for your chosen service.

Frequently Asked Questions