Privacy Policy

Welcome to SMS Nova (“SMSNova”, “we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting your personal information while providing secure, reliable, and efficient virtual phone number services.

This Privacy Policy explains how SMS Nova collects, uses, stores, shares, and protects your information when you access our website, create an account, purchase services, or otherwise interact with our platform.

By using SMS Nova, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

1. Scope of This Privacy Policy

This Privacy Policy applies to all visitors, registered users, customers, and anyone who accesses or uses the SMSNova website and related services.

It covers information collected through:

• Our website
• User accounts
• Payment transactions
• Customer support
• Authentication providers
• Analytics services
• Security systems
• Marketing technologies
• Third-party integrations used to operate and improve our Services

This Privacy Policy does not apply to third-party websites, applications, or services that are not owned or controlled by SMS Nova.

2. Information We Collect

Depending on how you use our Services, we may collect different categories of information.

2.1 Account Information

When you create an account, we may collect:

• Email address
• Username
• Encrypted password
• Profile picture (when provided by a third-party login provider)
• Preferred language
• Account preferences
• Referral code
• API credentials (if applicable)

Email verification is required to activate and protect your account.

2.2 Authentication Information

SMSNova supports authentication through multiple providers.

You may choose to sign in using:

• Email and password
• Google Sign-In
• Sign in with Apple
• Telegram Login

When you authenticate using a third-party provider, we may receive limited information such as:

• Name
• Email address
• Profile photo
• Unique account identifier

The exact information shared depends on the permissions you grant and the policies of the authentication provider.

2.3 Device and Technical Information

When you visit our website, we may automatically collect technical information including:

• IP address
• Browser type
• Operating system
• Device type
• Screen resolution
• User Agent
• Language settings
• Time zone
• Referring URL
• Pages visited
• Session duration
• Clickstream information
• Cookies and similar technologies

This information helps us improve security, performance, and user experience.

2.4 Usage Information

We may collect information about how you interact with SMSNova, including:

• Login history
• Account activity
• Purchase history
• Balance history
• Rental history
• Order records
• Supported services used
• Supported countries selected
• API usage (if available)
• Referral activity
• Customer support interactions

2.5 SMS and Virtual Number Data

To provide our Services, SMSNova temporarily processes certain SMS-related information.

Depending on your activity, we may store:

• The virtual phone numbers you rent
• SMS verification messages received through those numbers
• One-time verification codes (OTP)
• Rental timestamps
• Country selection
• Service selection

Users may delete their SMS history and rental history through their account at any time, where such functionality is available.

To improve security, optimize storage, and comply with our data retention practices, SMSNova may automatically remove older SMS records and verification codes after a defined retention period.

SMSNova does not claim ownership of the content contained within SMS verification messages.

2.6 Payment Information

When you purchase services, we collect information necessary to process your payment.

This may include:

• Transaction ID
• Invoice number
• Payment status
• Payment method
• Purchase amount
• Currency
• Billing country
• Payment timestamp

SMSNova supports payments through trusted third-party payment providers, including but not limited to:

• Stripe
• PayPal
• Cryptocurrency payment processors
• Credit and debit card processors
• Other payment providers introduced in the future

SMSNova does not store:

• Complete credit card numbers
• Card security codes (CVV/CVC)
• Bank account credentials
• Cryptocurrency private keys
• Wallet seed phrases
• Payment account passwords

All payment information is processed directly by the applicable payment provider in accordance with their own privacy and security policies.

2.7 Customer Support Information

If you contact our support team, we may collect:

• Email correspondence
• Support tickets
• Screenshots or attachments you voluntarily provide
• Technical information necessary to investigate issues
• Communication history

This information is used solely for providing customer support, resolving disputes, improving our Services, and maintaining service quality.

3. How We Use Your Information

SMSNova processes personal information only when necessary to provide and improve our Services.

We may use your information to:

• Create and manage your account.
• Verify your identity and authenticate your login.
• Process purchases and payments.
• Deliver temporary virtual phone numbers.
• Receive and display SMS verification messages.
• Maintain your rental history.
• Provide customer support.
• Respond to inquiries and technical issues.
• Detect fraudulent or suspicious activity.
• Prevent abuse, spam, and unauthorized access.
• Protect the security and integrity of our platform.
• Improve website performance and user experience.
• Analyze traffic, usage trends, and feature effectiveness.
• Personalize certain aspects of the Services.
• Comply with legal obligations.
• Enforce our Terms of Use.
• Resolve disputes.
• Conduct internal analytics and reporting.
• Maintain system logs and operational records.

We do not sell your personal information to third parties.

4. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, SMSNova processes personal data under one or more of the following legal bases:

Contractual Necessity

Processing is necessary to provide the Services you request, including account creation, payment processing, virtual phone number rentals, and SMS delivery.

Legal Obligations

We may process information where required to comply with applicable laws, regulations, court orders, or lawful governmental requests.

Legitimate Interests

We process information to maintain platform security, prevent fraud, improve our Services, monitor performance, and protect the rights of SMSNova and its users.

Consent

Where required by law, we rely on your consent for activities such as analytics cookies, marketing technologies, or optional communications. You may withdraw your consent at any time where applicable.

5. Third-Party Authentication Providers

SMSNova allows users to authenticate using trusted third-party identity providers, including Google, Apple, and Telegram.

When you choose to sign in through one of these providers, we receive only the information necessary to authenticate your account and create or maintain your user profile.

Your relationship with these providers is governed by their own privacy policies and terms of service. SMSNova is not responsible for the privacy practices of third-party authentication providers.

6. Payment Providers

Payments made through SMSNova are processed by independent third-party payment providers.

Depending on the payment method you choose, your information may be processed by providers such as:

• Stripe
• PayPal
• Cryptocurrency payment processors
• Additional payment providers introduced in the future

These providers are responsible for securely processing your payment information in accordance with their own privacy policies and applicable regulatory requirements.

SMSNova receives only the information necessary to confirm, record, and manage your transaction, including payment status, transaction identifiers, invoices, and related billing details.

7. Cookies and Tracking Technologies

SMSNova uses cookies and similar technologies to provide, improve, secure, and personalize our Services.

Cookies are small text files stored on your device that help us recognize your browser, remember your preferences, maintain secure sessions, analyze website performance, and enhance your overall user experience.

Depending on your location and applicable laws, you may be asked to consent to certain categories of cookies before they are placed on your device.

7.1 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website and cannot be disabled.

They are used to:

• Maintain secure login sessions

• Authenticate users

• Process payments

• Prevent fraud

• Balance server traffic

• Remember security settings

• Protect user accounts

Without these cookies, certain features of the Services may not function properly.

Functional Cookies

Functional cookies remember your preferences and improve usability.

Examples include:

• Preferred language

• User interface preferences

• Recently selected country

• Login preferences

• Dashboard settings

Analytics Cookies

Analytics cookies help us understand how visitors use our website.

These cookies collect anonymous or aggregated information regarding:

• Website traffic

• User behavior

• Popular pages

• Session duration

• Device types

• Browser usage

• Navigation paths

• Performance metrics

This information allows us to improve our Services and optimize website performance.

Performance Cookies

Performance cookies help us monitor system stability and optimize loading speed, responsiveness, and infrastructure performance.

Marketing Cookies

Marketing cookies may be used to measure advertising effectiveness, understand conversions, and improve future marketing campaigns.

These cookies never reveal your passwords, SMS verification codes, or payment credentials.

8. Third-Party Services

SMSNova relies on carefully selected third-party providers to operate and improve our Services.

These providers may process certain information on our behalf in accordance with their own privacy policies.

Our third-party providers may include, but are not limited to:

Analytics Providers

• Google Analytics

Advertising and Marketing

• Meta Pixel (Facebook Pixel)

Payment Providers

• Stripe

• PayPal

• Cryptocurrency payment processors

• Additional payment gateways introduced in the future

Security Providers

• Cloudflare

• Cloudflare Turnstile / CAPTCHA

• Fraud prevention systems

Authentication Providers

• Google

• Apple

• Telegram

Communication Services

• Telegram Bot

• Email delivery providers

• Customer support tools

Infrastructure Providers

• VPS hosting providers

• DNS providers

• Content Delivery Networks (CDNs)

SMSNova may replace, add, or remove third-party providers as our Services evolve.

9. Google Analytics

SMSNova uses Google Analytics to better understand how visitors interact with our website.

Google Analytics may collect information such as:

• Device information

• Browser information

• Pages visited

• Session duration

• Traffic sources

• General geographic location

• Website interactions

This information helps us improve website usability, identify technical issues, and optimize our Services.

Google Analytics does not provide us with your passwords, SMS verification codes, or payment credentials.

10. Meta Pixel

SMSNova may use Meta Pixel to measure advertising performance and understand user interactions following advertising campaigns.

Meta Pixel may collect information relating to:

• Website visits

• Page views

• Conversion events

• General device information

• Browser information

Meta Pixel does not collect the contents of SMS messages, verification codes, passwords, or payment credentials through SMSNova.

11. Cloudflare and Security Services

SMSNova uses Cloudflare and related security technologies to protect our website against malicious traffic, automated abuse, distributed denial-of-service (DDoS) attacks, and other security threats.

Cloudflare may process technical information including:

• IP address

• Browser information

• Device information

• Security events

• Network requests

Cloudflare Turnstile or similar CAPTCHA technologies may be used to distinguish legitimate users from automated bots.

12. Data Sharing

SMSNova does not sell your personal information.

We only share information when necessary to operate our Services or comply with legal obligations.

Information may be shared with:

• Payment processors

• Authentication providers

• Cloud hosting providers

• Security providers

• Analytics providers

• Customer support platforms

• Government authorities where required by applicable law

• Legal advisors or auditors where necessary

Each third-party provider receives only the minimum amount of information necessary to perform its services.

13. International Data Transfers

SMSNova operates its primary infrastructure using privately managed VPS servers located in Singapore.

As a result, your personal information may be transferred to, processed, or stored in Singapore or in other jurisdictions where our trusted service providers operate.

Where required by applicable law, SMSNova implements reasonable safeguards designed to protect personal information during international data transfers.

14. Data Retention

SMSNova retains information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Typical retention periods include:

Retention periods may be extended where required to comply with applicable laws or resolve legal disputes.

15. Data Security

Protecting your information is one of our highest priorities.

SMSNova implements reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• SSL/TLS encryption

• Encrypted password storage

• Access control systems

• Role-based permissions

• Firewall protection

• Cloudflare security services

• Security monitoring

• Fraud detection

• Rate limiting

• Regular software updates

• Secure server infrastructure

• Internal security procedures

While we take commercially reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

16. Fraud Prevention

To protect both our users and our platform, SMSNova actively monitors for fraudulent, abusive, or unauthorized activity.

We may use automated or manual methods to detect:

• Payment fraud

• Account abuse

• Spam registrations

• Automated bots

• Unauthorized access attempts

• Suspicious login behavior

• Service misuse

• Violations of our Terms of Use

Where necessary, suspicious accounts or transactions may be temporarily restricted while additional verification is performed.

17. Children’s Privacy

SMSNova is intended solely for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children or minors.

If we become aware that an individual under the age of 18 has created an account or provided personal information, we reserve the right to suspend the account and delete the associated information as permitted by applicable law.

18. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your personal information.

• Restrict or object to certain types of processing.

• Withdraw consent where processing is based on your consent.

• Request a copy of your personal information in a portable format.

• Request that we stop using your information for certain purposes.

• Lodge a complaint with the appropriate data protection authority where applicable.

SMSNova will respond to legitimate privacy requests within the time required by applicable law.

19. GDPR Privacy Rights

If you are located within the European Economic Area (EEA), the United Kingdom, or another jurisdiction where the General Data Protection Regulation (GDPR) or similar laws apply, you may have additional rights, including:

• Right of Access

• Right to Rectification

• Right to Erasure (“Right to be Forgotten”)

• Right to Restrict Processing

• Right to Data Portability

• Right to Object to Processing

• Rights related to Automated Decision-Making and Profiling, where applicable

Requests may be submitted using the contact information provided at the end of this Privacy Policy.

20. CCPA Privacy Rights

If you are a resident of California, you may have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect.

• The right to request deletion of personal information.

• The right to correct inaccurate personal information where applicable.

• The right to opt out of the sale or sharing of personal information, where required by law.

SMSNova does not sell personal information as that term is generally defined under the CCPA.

21. Managing Your Account and Data

SMSNova gives users meaningful control over their personal information.

Subject to legal, regulatory, and security requirements, you may:

• Update your account information.

• Change your password.

• Verify or change your email address.

• Delete your SMS verification history.

• Delete your virtual number rental history.

• Remove saved preferences.

• Delete your account.

Some information may be retained for a limited period where necessary to:

• Comply with legal obligations.

• Prevent fraud.

• Resolve disputes.

• Enforce our Terms of Use.

• Maintain accounting and financial records.

22. Account Deletion

You may request deletion of your account at any time through your account settings or by contacting our support team.

When your account is deleted:

• Your profile information will be removed or anonymized where appropriate.

• Your login credentials will be permanently disabled.

• Your SMS history and rental history may be deleted.

• Access to purchased services will end.

• Certain financial, billing, and legal records may be retained where required by applicable law.

Account deletion is permanent and may not be reversible.

23. Data Breach Notification

Although SMSNova implements strong security measures, no online system can guarantee absolute security.

If we become aware of a data breach affecting personal information, we will investigate the incident promptly and, where required by applicable law, notify affected users and relevant regulatory authorities within the legally required timeframes.

24. Do Not Track Signals

Some web browsers offer a “Do Not Track” (DNT) feature.

At this time, SMSNova does not respond to DNT browser signals because there is currently no universally accepted standard governing their implementation.

25. Business Transfers

If SMSNova is involved in a merger, acquisition, investment, financing, restructuring, sale of assets, or other business transaction, your information may be transferred as part of that transaction.

In such circumstances, we will take reasonable steps to ensure that your personal information continues to be protected in accordance with this Privacy Policy or as otherwise required by applicable law.

26. Changes to This Privacy Policy

SMSNova may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, operational practices, or security measures.

When significant changes are made, we may provide notice through our website, your account, or other appropriate communication methods where required by law.

The “Last Updated” date at the top of this Privacy Policy indicates when the latest revision became effective.

Your continued use of the Services after any changes become effective constitutes your acknowledgment of the updated Privacy Policy.

27. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way SMSNova processes your personal information, please contact us.

Privacy & Data Protection

Email: [email protected]

You may contact us to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your account or personal data.

• Exercise your privacy rights under applicable laws.

• Report suspected security or privacy issues.

• Submit questions regarding this Privacy Policy.

We will make reasonable efforts to respond to all legitimate privacy requests as promptly as possible.

28. Final Statement

Protecting your privacy is a fundamental part of our commitment to providing secure and reliable virtual phone number services.

SMSNova continually reviews and improves its privacy and security practices to meet evolving legal requirements, industry standards, and user expectations.

We appreciate your trust and are committed to handling your personal information responsibly, transparently, and securely.

Last Updated: August 7, 2026